Thanks for shopping with NASH + BANKS!
We are pretty confident that you'll love the products that you've chosen from our curated selection, but if you are not satisfied with your purchase we are happy to process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below.
To request a refund or exchange please email firstname.lastname@example.org with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.
As we are an online marketplace we will provide you with the returns address to send the item directly back to the brand. The brand will then inspect the returns and we will inform you of whether the return/exchange has been approved.
If the refund is due to damaged or faulty goods the brand covers the cost of returning the item. In all other cases, you are responsible for the cost of sending the item back to the brand.
Some brands offer exceptions - such as "Lifecycle Coverage". The details for these exceptions will be outlined in the 'Shipping + Returns' tab on the product's page. If no exception is outlined, the terms of the returns are as outlined in this policy.
Please note that items must be unused, unwashed and in the same condition that you received them. They must also be returned in their original packaging.
Please note that we do not accept returns of perishable goods such as food, plants, and flowers. For hygiene reasons we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, or cosmetic and personal care products if they have been used or the hygiene seal is broken. We also do not accept returns of personalised, made-to-order or custom-made products, sale items or on gift cards unless faulty.
Once a refund has been approved, your refund will be credited for the original amount paid using the original payment method, less shipping fees, except in the case of a defective item, where we will refund you in full.