FREE SHIPPING on orders over $150 || AFTERPAY available || $1 donated per order via i=CHANGE

FAQs

General

What is Nash + Banks?

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Nash + Banks is a curated guide for people who give a damn. A source that helps make it easy for you to discover well designed ethical, sustainable and artisan products that have a positive impact on people and our planet.

We don't exist to preach, convert or judge how you live your life; we're here to help you make better choices wherever you can. We know first hand that it's not easy living day-to-day in the real world while and saving the planet at the same time. The juggle is real. 

Starting to replace items in our life - one by one - with better alternatives is something we can all do. And sourcing products that are worthy of treasuring rather than trashing is what we do!  

All of the products that we recommend are discovered, researched and vetted by our team to ensure that they deliver against eight core values chosen to contribute to UN Sustainable Development Goal 12: "Ensure sustainable production and consumption patterns", as well as goals: 581314 and 15.

We believe that collectively, each small step can lead to giant strides into a better future for ourselves and the generations to come.

What are purpose-driven brands?

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All businesses need to make money to function, sure. But purpose-driven businesses deliver services and products that align with their values; values the brands are passionate about and that are usually linked to improvements for our planet or the people on it. This includes their own production methods, the choice of materials that they use, the working conditions of the people who produce their products, the causes that they support and the committment to transparency.

Am I a conscious consumer?

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Well, you're here - so that’s a good start. 

It’s all about building more awareness that every purchase decision we make is a vote that justifies or questions the ways in which brands create their services or products.

Sure, who doesn’t love a low price tag!? Unfortunately, the true cost is often ignored. Whether it's unsustainable consumption of natural resources, exploitation of the workforce or unfiltered levels of pollution and waste, there is often more to a “great offer” than meets the eye.

Conscious Consumers review their habits and purchase decisions with that in mind and deliberately spend their money on quality products that will last a long time and are created by purpose-driven brands that produce in a sustainable, ethical and low-waste way.

If that’s your schtick, then you just found a new group of amazing friends. Hooray!

So what's the deal with your Values?

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Glad you asked! Now - we can either spend an entire weekend sitting around a campfire on the beach with a bottle of wine or you can look them up on the page we have dedicated to the values that drive the brands of Nash + Banks

What is i=change?

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The short answer: It is a brilliant idea! Read more about our partnership with i=Change and how we give back HERE

Why don't you feature my favourite brand?

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Most likely because we haven’t come across it, yet. But if you are madly in love with a brand and believe it should be featured on Nash + Banks, then send us a note via hello@nashandbanks.com. We are not afraid to fall madly in love, too.

How do you determine if a brand upholds the values they claim to deliver against?

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We’re so glad you asked! Homework is our jam! We take the research and selection of all the products that we recommend very seriously and match all potential products and brands to our Values.

And given that we are all about promoting better - not perfect - we don’t expect a brand to tick all the boxes, but rather to be strongly delivering against one or more in a measurable and transparent way.

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What types of payment do you accept?

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Currently, we are accepting Apple Pay, Google Pay, Master Card, VISA, PayPal, Shopify Pay. We also Offer AfterPay. 

Where do you deliver and how much does it cost?

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We ship orders worldwide! See our Shipping Page for more information.

Shipping is FREE within Australia for all orders over $150.

For all other orders we charge a Flat Fee of $10 to ship Australia-wide.

Most, but not all of our brands ship Overseas. For International Shipping options and rates please consult the Shipping + Returns section on each product page (under the product description). The rates for your shipping will also be displayed at checkout. 

How long does it take until I can cozy up to my new favourite item?

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The estimated shipping times differ depending on the product(s) and brand(s) that you select. All of the juicy details regarding a product’s shipping Rates and Times can be found in the Shipping + Returns tab on the product page (under the product description).

Will I have to pay taxes and duties for my order?

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You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Nash + Banks does not have any control over any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Nash + Banks, please contact your local customs office to find out more information if you are unsure of the charges.

What's your returns policy?

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Our returns policy can be found HERE.

Why are some of the items from my order arriving separately?

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We curate a selecion of ethical, sustainable and artisan brands in one place, so you have one easy place to source them. We discover, research, test and hand-pick each product. But we don't stock or warehouse them.

You do the buying through our site, then we pass your order onto each brand or artisan to make and send to you themselves. Many of these items are made by hand and with passion and care, so they may take longer than their mass-produced alternatives, but they are definitely worth the wait.

Because the products that you've carefully selected are sent by the brands themselves, parcels from different sellers may arrive separately. To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.

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